T&CS
1. COMPANY INFORMATION
This website and shop is owned and managed by Pep and Strap.
Our trading office is:
Krystsina Velichkevich
Am Kehlbrink 13
31737 Rinteln
Germany
pepandstrap@gmail.com
The intellectual property rights in all content on this website are the property of Pep and Strap and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.
2. USING THE WEBSITE AND REGISTERING
2.1 Pep and Strap grants you a licence to access and use this website, but not to make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining or data gathering techniques without the express written permission of Pep and Strap.
2.2 All of the content on the website is the property of Pep and Strap, and enjoys the full protection of German and international copyright law.
2.3 We may use the cookie functionality in your web browser to store information and improve the website experience. If you have concerns about our use of cookies, or any other technical aspect of the site, please send an email to pepandstrap@gmail.com.
3. PLACING AN ORDER ON THE WEBSITE
3.1 By placing an order through the website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract under English law.
3.2 When you submit an order to Pep and Strap, your submission constitutes an offer to purchase goods from Pep and Strap. On acceptance of the offer by Pep and Strap, your contract is with Pep and Strap, and your statutory rights are with Pep and Strap.
3.3 Pep and Strap changes its product prices from time to time and always tries to ensure that they are up to date. In the unlikely event that a product is shown on the website at the incorrect price, Pep and Strap reserves the right to not accept your offer to purchase at that price and will contact you to ask you if you wish to purchase at the correct price. If you confirm that you wish to purchase at the correct price, that confirmation will constitute a new offer to Pep and Strap.
3.4 Prices displayed on the website do not include delivery charges which may or may not be applicable depending on which products you buy, your delivery address, and any promotions which may be running at the time you make your purchase. Delivery charges are shown clearly at the shopping basket stage of the order process, and any choices you make during that process will constitute your contractual acceptance of the delivery charges which appear in the shopping basket as a result of those choices.
3.5 Prices displayed on the website include VAT by default. For more information on the rules regarding VAT, see below.
4. PAYMENT
4.1 Payment on the website is by credit or debit card. We accept Paypal, but we are working on accepting payment in other ways.
4.2 We charge customers’ credit/debit cards at the time the order is placed. Our website does not allow you to order products which are out of stock which means that you should only ever be paying for products which can be shipped immediately. Occasionally, however, the stock position shown on the website may be inaccurate and we might be unable to send a product shown as ‘in stock’ and for which you have paid. If this happens, we will contact you to ask whether you would prefer to cancel the order and receive a refund or wait until stock becomes available.
4.3 Customer credit and debit cards are charged by Pep and Strap in Euro. Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. Accordingly, international customers may find that the amount shown on their credit/debit card statement is not the same as the amount which was indicated on our website – for the simple reason that currency rates have moved. This is not something within our control.
4.4 Ownership of goods remains with Pep and Strap until full payment is received by Pep and Strap from the customer.
4.5 If the goods ordered by you are subject to a tax, duty or other charge when the package reaches its destination, responsibility for paying those charges is yours, not Pep and Straps. Pep and Strap has no way of knowing what customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. Pep and Strap cannot be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities.
5. VAT
5.1 All duties incurred by purchase levied at customers residing address are payable by the customer. Pep and Strap is not liable for any duties arising from customers domestic residence.
The prices on our website include VAT by default. The VAT rate is set by law. It is currently 19% and applies both to the value of goods you order and any delivery charge.
6. EXCHANGE OR REFUND POLICY
We want you to be happy with the products you receive from Pep and Strap and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality which conform to the description given of them on our website.
If you wish to exchange or refund a product:
We must receive it back within 30 days of the date on which you received it from us at the following address:
Please email pepandstrap@gmail.com for address.
All exchange or refund packages are carefully logged in by our staff but we advise you to send your purchase by a registered and trackable service.
The product must be accompanied by an email stating the items you are returning, the reasons you are returning them and the remedy you would prefer (exchange or refund) in each case.
Products must arrive back with us unused, unwashed and in the same condition as it was in when you received it with the hangtags.
The fault must not be the result of using the product for purposes for which it was not intended. When you request a refund for faulty products, we will not refund any delivery charges which you paid for the order, unless under exceptional circumstances. When you request a replacement for faulty products, we will always pay the shipping costs of sending the replacement if the including if the first product was incorrectly sent by us.
We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. On receipt of your return, we will email you to confirm that we have received it and to confirm what action we are taking.
7. LIMITATION OF LIABILITY
7.1 Nothing in this clause 7 excludes or limits Pep and Strap liability for fraud, fraudulent misrepresentation or gross negligence by the company or its employees or restricts your statutory rights.
7.2 Subject to 7.1 above, Pep and Strap will not be liable for:
Any damage or loss suffered by you where such damage or loss was not reasonably foreseeable at the time of contract, including damage or loss resulting from a breach by Pep and Strap of these Terms & Conditions Any damage or loss suffered by you where you did not enter into a contract with Pep and Strap as a consumer
7.3 Pep and Strap total liability to you for loss or damage arising out of our contact with you will be limited in respect of each claim to the purchase price of your order or orders.
7.4 Pep and Strap will not be responsible for any breach of our contractual obligations if the breach arose out of an event beyond its control, including but without limitation: failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting either Pep and Strap or its suppliers.
8. ELECTRONIC COMMUNICATIONS
By using the Pep and Strap website, you consent to receive communications from us electronically and you accept that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be ‘in writing’. For this purpose, the most recent email address which you have provided to us will be deemed to be the correct email address for us to use. You may of course opt-out of any Pep and Strap marketing messages at any time.
9. GENERAL
9.1 Pep and Strap reserves the right to make changes to its website, policies, and Terms & Conditions at its absolute discretion.
9.2 If any of these Terms & Conditions are determined to be illegal, invalid or otherwise unenforceable by law, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms, and the remaining Terms & Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.